1. ACCEPTANCE OF TERMS

Welcome to Get Online Review Help Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at getonlinereviewhelp.com (the “Site”) and our review generation services (the “Services”).

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our Site or Services.

2. DESCRIPTION OF SERVICES

Get Online Review Help Inc. provides third-party review generation services to businesses (“Clients”). Our Services include:

• Facilitating customer review collection through SMS and email surveys
• Integrating with review platforms including Google Business Profile, Yelp, Facebook, Trustpilot, and Better Business Bureau (BBB)
• Managing survey distribution to customer contacts provided by Clients
• Tracking and reporting review collection metrics

Our Services are designed to help businesses gather authentic customer feedback through compliant, consent-based communication methods.

3. ELIGIBILITY

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using our Services, you represent and warrant that you meet these eligibility requirements.

4. CLIENT RESPONSIBILITIES

4.1 Consent and Compliance

As a Client, you represent and warrant that:

• You have obtained valid, express written consent from all individuals whose contact information you provide to us
• All contacts have explicitly agreed to receive survey communications from your business
• You comply with all applicable laws regarding customer communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state-specific regulations
• You will not provide contact information obtained through unauthorized means, purchased lists, or scraped data

4.2 Accurate Information

You agree to:

• Provide accurate and current information about your business
• Maintain up-to-date contact information for your account
• Notify us promptly of any changes that may affect service delivery
• Ensure the accuracy of customer contact information provided to us

4.3 Prohibited Uses

You may NOT use our Services to:

• Send unsolicited messages to individuals who have not opted in
• Distribute spam, malicious content, or fraudulent communications
• Violate any applicable laws or regulations
• Harass, abuse, or harm individuals
• Impersonate others or misrepresent your affiliation
• Interfere with or disrupt our Services or servers
• Collect information about users without authorization
• Solicit fake, fraudulent, or incentivized reviews

5. OUR SERVICES AND LIMITATIONS

5.1 Service Delivery

We will make commercially reasonable efforts to:

• Deliver survey messages to the contacts you provide
• Maintain service availability and functionality
• Process opt-out requests promptly
• Provide reporting on survey distribution

5.2 No Guarantee of Results

We do not guarantee:

• That customers will respond to surveys
• That customers will leave reviews
• Specific review ratings or sentiment
• Review platform acceptance of submitted reviews
• Uninterrupted or error-free service operation

5.3 Third-Party Platforms

Our Services integrate with third-party review platforms (Google, Yelp, Facebook, Trustpilot, BBB). We are not responsible for:

• Changes to third-party platform policies or functionality
• Review removal or rejection by platforms
• Platform availability or technical issues
• Platform terms of service violations by users

6. DATA PRACTICES

6.1 Data Collection

We collect only essential contact information (email addresses and phone numbers) necessary to provide our Services. We do not collect or require customer names, detailed business information, or other personal data beyond what is necessary for survey delivery.

6.2 Data Retention

Customer contact data is retained for 30 days following survey completion, after which it is automatically deleted from our systems unless ongoing service requires retention.

6.3 Privacy Policy

Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [insert link to Privacy Policy].

7. FEES AND PAYMENT

7.1 Service Fees

Fees for our Services are as specified in your service agreement or on our pricing page. All fees are in U.S. Dollars unless otherwise stated.

7.2 Payment Terms

• Payment is due according to the schedule specified in your service agreement
• You authorize us to charge your designated payment method
• Fees are non-refundable except as required by law
• We reserve the right to suspend Services for non-payment

7.3 Price Changes

We may change our fees with 30 days’ advance notice. Continued use of Services after the effective date of fee changes constitutes acceptance of new fees.

8. INTELLECTUAL PROPERTY

8.1 Our Property

All content, features, and functionality of our Site and Services, including but not limited to text, graphics, logos, software, and design, are owned by Get Online Review Help Inc. and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose. This license does not include:

• Resale or commercial use of our Services or content
• Derivative works based on our Services
• Data mining, scraping, or automated data collection
• Reverse engineering or decompiling our software

8.3 Client Content

You retain ownership of any content you provide to us. By using our Services, you grant us a limited license to use, store, and transmit your content solely to provide our Services.

9. TERM AND TERMINATION

9.1 Term

These Terms remain in effect while you use our Services or maintain an account with us.

9.2 Termination by You

You may terminate your account at any time by contacting us at [insert support email]. Termination does not relieve you of payment obligations for Services already rendered.

9.3 Termination by Us

We may suspend or terminate your access to our Services immediately, without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Conduct that harms us or other users
• Request by law enforcement or legal requirement

9.4 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• Outstanding fees become immediately due
• We will delete your data according to our retention policies
• Provisions that by their nature should survive termination will survive

10. DISCLAIMERS AND WARRANTIES

10.1 “AS IS” Basis

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

10.2 No Warranty

We do not warrant that:

• Our Services will meet your requirements or expectations
• Our Services will be uninterrupted, timely, secure, or error-free
• Results obtained from using our Services will be accurate or reliable
• Defects in our Services will be corrected

10.3 Third-Party Content

We are not responsible for third-party content, websites, or services accessed through our Services.

11. LIMITATION OF LIABILITY

11.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GET ONLINE REVIEW HELP INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use our Services
• Any conduct or content of any third party on our Services
• Unauthorized access, use, or alteration of your transmissions or content

11.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Get Online Review Help Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Content you provide to us or transmit through our Services
• Your failure to obtain proper consent from contacts

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before filing a claim, you agree to contact us at [insert support email] to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

13.2 Arbitration Agreement

If informal resolution fails, you agree that any dispute arising out of or relating to these Terms or our Services will be resolved through binding arbitration in accordance with the American Arbitration Association’s Commercial Arbitration Rules, rather than in court.

13.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding.

13.4 Exceptions

Either party may seek injunctive relief or other equitable relief in court to protect intellectual property rights.

13.5 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any arbitration will take place in Marion County, Florida.

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms, together with our Privacy Policy and SMS Terms of Service, constitute the entire agreement between you and Get Online Review Help Inc. regarding our Services.

14.2 Amendments

We may modify these Terms at any time by posting revised Terms on our Site. Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. We will provide notice of material changes.

14.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

14.6 Force Majeure

We are not liable for failure to perform obligations due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.7 Notices

Notices to you may be made via email, regular mail, or postings on our Site. Notices to us should be sent to:

Get Online Review Help Inc.
20093 E. Pennsylvania Ave, Suite #5
Dunnellon, Florida 34432

Email: help@getonlinereviewhelp.com
Phone: 352-897-2004
Website: https://getonlinereviewhelp.com

Response Time: We will respond to your inquiry within 5 business days.

14.8 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.