SMS/TEXT MESSAGING TERMS OF SERVICE

1. PROGRAM OVERVIEW

Get Online Review Help Inc. (“Company,” “we,” “us,” or “our”) operates an SMS/text messaging program to facilitate customer review collection on behalf of our business clients. When you opt in to receive text messages, you will receive survey invitations asking you to share feedback about your experience with businesses you have interacted with.

Program Name: Get Online Review Help SMS Survey Program

Short Code/Long Code: Messages are sent from 10-digit long code phone numbers

Service Provider: Messages are delivered via Twilio Inc.

2. TYPES OF MESSAGES YOU WILL RECEIVE

By opting in to our SMS program, you may receive the following types of messages:

• Survey invitation messages asking you to rate your experience with a business
• Survey reminder messages (if you have not yet responded)
• Thank you messages after you complete a survey
• Opt-out confirmation messages when you unsubscribe
• Help/support messages in response to HELP requests

Sample Messages You May Receive:

“Hi! [Business Name] would love your feedback. Please rate your recent experience: [link]. Reply STOP to opt out. Msg&data rates may apply.”

“Thank you for your feedback! Your review helps [Business Name] improve. Reply STOP to opt out.”

“Reminder: [Business Name] still values your feedback: [link]. Reply STOP to opt out. Msg&data rates may apply.”

3. MESSAGE FREQUENCY

Expected Message Frequency: You may receive up to 3 messages per survey interaction. Most customers receive 1-2 messages total.

Frequency Details:

• Initial survey invitation: 1 message
• Follow-up reminder (optional): 0-1 messages (only if you have not responded)
• Thank you confirmation: 1 message (after completing survey)

Maximum Frequency: You will not receive more than 3 messages per survey request from us. If you interact with multiple businesses that use our service, you may receive separate survey invitations for each business interaction.

4. HOW TO OPT IN

You can opt in to receive SMS messages from our service through the following methods:

Method 1: Website Opt-In

• Visit the business’s website or our website at getonlinereviewhelp.com
• Enter your mobile phone number in the designated opt-in form
• Check the box confirming your consent to receive text messages
• Submit the form

Method 2: Keyword Opt-In

• Text the keyword JOIN or START to the number provided by the business
• You will receive a confirmation message

Method 3: Client-Provided Consent

• The business you interacted with may provide your phone number if you have already given them express written consent to receive survey messages

Consent Requirements:

• You must be 18 years of age or older to opt in
• You must provide a valid U.S. mobile phone number
• Consent is not a condition of purchase or service
• One opt-in per phone number is required

Express Written Consent: By opting in, you expressly authorize Get Online Review Help Inc. and the business you interacted with to send you automated SMS/text messages to the mobile phone number you provided. You understand that your consent is not required as a condition of purchasing any goods or services.

5. HOW TO OPT OUT (STOP)

You can opt out of receiving messages at any time by texting any of the following keywords:

• STOP
• END
• CANCEL
• UNSUBSCRIBE
• QUIT

Opt-Out Process:

1. Reply STOP to any message you receive from us
2. You will receive a one-time confirmation message confirming your opt-out: “You have been unsubscribed from Get Online Review Help SMS surveys. You will not receive further messages. Reply START to resubscribe.”
3. No further messages will be sent to your phone number unless you opt in again

Important Notes:

• Opting out is immediate and permanent unless you opt back in
• You may receive one final message confirming your opt-out
• Opting out from one business using our service does not opt you out from other businesses unless they share the same campaign
• There is no fee to opt out

6. HOW TO GET HELP

For help, text any of the following keywords:

• HELP
• INFO
• SUPPORT

Help Response: When you text HELP, you will receive the following message:

“Get Online Review Help SMS: Survey invites for businesses you’ve visited. Msg frequency varies. Msg&data rates may apply. Text STOP to end. Help: [support email] or [support phone]. Terms: [URL]”

Customer Support Contact Information:

• Email: [Insert Support Email]
• Phone: [Insert Support Phone Number]
• Website: getonlinereviewhelp.com
• Hours: [Insert Business Hours, e.g., Monday-Friday, 9 AM – 5 PM EST]
• Mailing Address: Get Online Review Help Inc., [Insert Address], Dunnellon, FL [ZIP Code]

For questions, concerns, or support, please contact us using any of the methods above.

7. COST AND CHARGES

Message and Data Rates May Apply

• Standard message and data rates from your mobile carrier will apply to all messages sent and received
• We do not charge you for messages, but your carrier may
• The number of messages you receive may impact your mobile plan
• Contact your mobile carrier for details about your messaging plan and rates
• We are not responsible for charges from your mobile carrier

No Additional Fees: We do not charge any additional fees beyond your carrier’s standard messaging rates.

8. SUPPORTED CARRIERS

Our SMS program is supported by major U.S. mobile carriers, including but not limited to:

Major Carriers:

• AT&T
• T-Mobile
• Verizon Wireless
• Sprint
• Boost Mobile
• Cricket Wireless
• MetroPCS
• U.S. Cellular
• Virgin Mobile

Regional and Other Carriers:

• Alltel
• C-Spire
• Carolina West Wireless
• Cellcom
• CellOne Nation
• Cincinnati Bell
• Consumer Cellular
• Google Voice (limited support)
• Ntelos
• Bluegrass Cellular
• Appalachian Wireless
• Illinois Valley Cellular
• Nex-Tech Wireless
• Thumb Cellular
• United Wireless
• West Central Wireless

Important Notes:

• Carriers are not liable for delayed or undelivered messages
• Coverage may vary by carrier and location
• Some prepaid or MVNO carriers may have limited support
• Google Voice and VoIP numbers may experience delivery issues

9. CARRIER DISCLAIMER

Carriers Are Not Liable: Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and may be affected by network conditions, service outages, or other factors beyond our control.

No Carrier Endorsement: This SMS program is not endorsed by, affiliated with, or sponsored by any mobile carrier.

Carrier Terms Apply: Your mobile carrier’s terms and conditions and privacy policy apply to your use of SMS services.

10. AUTOMATED MESSAGES

Messages are sent using automated technology. By opting in, you consent to receive autodialed and/or pre-recorded messages at the phone number you provided. Your consent is not required as a condition of purchasing any goods or services.

11. PRIVACY AND DATA USAGE

Information We Collect:

When you opt in to our SMS program, we collect and store:

• Your mobile phone number
• Your email address (if provided)
• Opt-in date and time
• Opt-out date and time (if applicable)
• Message delivery status
• Survey responses (if you complete a survey)

We Do NOT Collect:

• Your name (unless voluntarily provided in a survey)
• Detailed personal information beyond contact details
• Location data beyond what is necessary for message delivery

How We Use Your Information:

We use your phone number solely to:

• Send survey invitation messages
• Process opt-out and help requests
• Maintain records of consent and message delivery
• Comply with legal and regulatory requirements

Data Retention:

• Customer contact data is retained for 30 days after survey completion
• After 30 days, your phone number is automatically deleted from our active systems
• Opt-out records are retained to honor your preferences
• We may retain anonymized data for analytics purposes

Third-Party Sharing:

• We use Twilio Inc. as our SMS service provider to deliver messages
• We do not sell or rent your phone number to third parties
• We may share information with the business client you interacted with
• We may disclose information as required by law or to protect our rights

Your Privacy Rights:

For complete details about our data practices, including your rights to access, delete, or modify your information, please review our full Privacy Policy at [insert Privacy Policy URL].

Security:

We implement reasonable security measures to protect your phone number and personal information from unauthorized access, use, or disclosure.

12. COMPLIANCE AND LEGAL

TCPA Compliance:

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), which requires express written consent before sending automated text messages. By opting in, you provide such consent.

CTIA Guidelines:

We follow the CTIA Messaging Principles and Best Practices for responsible messaging, including:

• Obtaining proper consent before messaging
• Providing clear opt-out instructions
• Honoring opt-out requests immediately
• Sending only messages relevant to your consent

State Law Compliance:

Our program complies with applicable state laws, including but not limited to California’s privacy laws and Florida telecommunications regulations.

Age Restriction:

You must be 18 years of age or older to opt in to receive messages. By opting in, you certify that you are at least 18 years old.

13. TERMS APPLICABLE TO END USERS (CUSTOMERS RECEIVING SURVEYS)

Your Responsibilities:

• Provide accurate phone number information
• Maintain possession of the phone number you provide
• Notify us if your number changes
• Use the service in a lawful manner
• Reply STOP if you no longer wish to receive messages

Prohibited Conduct:

You may not:

• Use the service to harass or abuse others
• Attempt to disrupt or interfere with our service
• Provide false or misleading information
• Use automated means to interact with our service

Changes to Your Phone Number:

If you change your mobile phone number, you are responsible for notifying us. We are not liable for messages sent to your old number after you have changed numbers.

14. TERMS APPLICABLE TO BUSINESS CLIENTS

Client Responsibilities:

Business clients using our service agree to:

• Obtain valid express written consent from all contacts before providing phone numbers to us
• Provide only contacts who have opted in to receive survey messages
• Comply with all applicable laws and regulations
• Not use our service for unsolicited messaging
• Maintain documentation of customer consent

Prohibited Uses:

Business clients may not:

• Send messages to individuals who have not opted in
• Provide purchased or scraped phone number lists
• Use the service for purposes other than review collection
• Send misleading or deceptive content
• Violate carrier guidelines or regulations

15. MESSAGE CONTENT AND ACCURACY

Content Disclaimer:

We strive to ensure all messages are accurate, but we do not guarantee:

• Error-free message content
• Links will always be functional
• Messages will be delivered instantly
• Survey platforms will be available

Changes to Program:

We reserve the right to:

• Modify message content for clarity or compliance
• Change message frequency with notice
• Update these terms with advance notice
• Discontinue the program with notice

16. LIMITATION OF LIABILITY

Service “As Is”:

Our SMS program is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Liability Limits:

To the maximum extent permitted by law, we are not liable for:

• Delayed or undelivered messages
• Carrier charges or fees
• Service interruptions or outages
• Damage to your device
• Loss of data
• Indirect or consequential damages

Maximum Liability:

Our total liability for any claims related to our SMS program shall not exceed $100 or the amount you paid us in the past 12 months, whichever is greater.

17. DISPUTE RESOLUTION

Governing Law:

These SMS Terms are governed by the laws of the State of Florida without regard to conflict of law provisions.

Arbitration:

Any disputes arising from these SMS Terms or our messaging program will be resolved through binding arbitration in accordance with the American Arbitration Association rules, rather than in court.

Class Action Waiver:

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

18. MODIFICATIONS TO THESE TERMS

Right to Modify:

We may modify these SMS Terms at any time by posting updated terms on our website at [insert SMS Terms URL]. We will provide notice of material changes by:

• Sending an SMS notification to active subscribers
• Posting a notice on our website
• Updating the “Last Updated” date at the top of this document

Effective Date of Changes:

Changes become effective 30 days after posting unless otherwise specified. Your continued participation in our SMS program after changes become effective constitutes acceptance of the modified terms.

19. TERMINATION

We May Terminate:

We reserve the right to terminate your participation in our SMS program or suspend service for:

• Violation of these terms
• Abusive or harassing conduct
• Technical or operational reasons
• Legal or regulatory requirements
• At our discretion with or without notice

Effect of Termination:

Upon termination, you will no longer receive messages and your phone number will be removed from our system according to our data retention policy.

20. CONTACT INFORMATION

For SMS Program Support:

Get Online Review Help Inc.
20093 E. Pennsylvania Ave, Suite #5
Dunnellon, Florida 34432

Email: help@getonlinereviewhelp.com
Phone: 352-897-2004
Website: https://getonlinereviewhelp.com

Response Time: We will respond to your inquiry within 5 business days.

Related Policies:

• Full Terms of Service: [Insert URL]
• Privacy Policy: [Insert Privacy Policy URL]
• Website: getonlinereviewhelp.com