1. Introduction

Get Online Review Help Inc. (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review generation services, visit our website at https://getonlinereviewhelp.com, or interact with our SMS and email communications.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you opt in to receive survey requests directly on our website, we collect:

• Phone Number: Mobile phone number for SMS survey delivery (if you opt in via SMS)
• Email Address: Email address for email survey delivery (if you opt in via email)
• Opt-In Consent: Record of your consent to receive communications

2.2 Information We Receive from Our Business Clients

Our business clients may provide us with customer contact information for the purpose of sending review surveys. This information includes:

• Phone Numbers: Mobile phone numbers for SMS survey delivery
• Email Addresses: Email addresses for email survey delivery
• Opt-In Documentation: Confirmation that you consented to receive communications from their business

Note: We only collect the minimum contact information necessary to send survey requests. We do not collect names, addresses, payment information, or other personal details.

2.3 Automatically Collected Information

When you visit our website or interact with our communications, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, links clicked, time spent on pages, referring website
• Analytics Data: Through Google Analytics, including user behavior and demographics
• SMS/Email Engagement: Delivery status, open rates, click-through rates, response data
• Cookies and Tracking Technologies: See Section 9 for more details

3. How We Use Your Phone Number and SMS Data

3.1 Purpose of Collection

We collect and use phone numbers specifically to:

• Send survey requests via SMS text messaging
• Provide links to review platforms where you can leave feedback
• Send follow-up reminders if you haven’t completed a survey (limited frequency)
• Respond to your inquiries or support requests if you contact us
• Process opt-out requests and maintain our suppression list

3.2 SMS Communication Details

Frequency: You will receive survey requests based on your interactions with our clients. Typical frequency is 1-3 messages per survey campaign. We may send a follow-up reminder if you don’t respond within a reasonable timeframe.

Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message. You may also contact us directly at help@getonlinereviewhelp.com or 352-897-2004.

Help: For assistance, reply HELP to any message or contact us at the information above.

Costs: Message and data rates may apply based on your mobile carrier plan. We do not charge for our messages, but your carrier may.

3.3 SMS Service Provider

We use Twilio Inc. as our SMS messaging platform. When we send you text messages, your phone number and message content are processed through Twilio’s infrastructure. Twilio’s privacy practices are governed by their own privacy policy, available at https://www.twilio.com/legal/privacy.

3.4 Compliance

Our SMS practices comply with:

• The Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• Cellular carrier requirements and guidelines
• 10DLC (10-Digit Long Code) registration and compliance standards

4. How We Use Your Email Address

4.1 Email Communications

We use email addresses to:

• Send survey requests via email
• Provide links to review platforms
• Send follow-up reminders for incomplete surveys
• Respond to your questions and support requests
• Process unsubscribe requests

4.2 Email Service

We use a custom email solution powered by Open SMTP protocols. Your email address and message content are transmitted through secure email infrastructure.

4.3 Unsubscribe

Every email we send includes an unsubscribe link. You can also opt out by contacting us directly at help@getonlinereviewhelp.com.

5. How We Use Other Collected Information

Beyond sending survey requests, we use the information we collect to:

• Deliver Our Services: Process and route survey requests to appropriate review platforms
• Track Delivery: Monitor whether messages were successfully delivered
• Improve Our Platform: Analyze survey completion rates and user engagement
• Generate Reports: Provide our clients with aggregated performance metrics (delivery rates, click rates, completion rates)
• Maintain Security: Prevent fraud, abuse, and unauthorized access
• Comply with Legal Obligations: Respond to legal requests and enforce our terms
• Customer Support: Respond to inquiries and resolve technical issues
• Maintain Opt-Out Lists: Honor requests to stop receiving communications

6. How We Share Your Information

6.1 Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our business:

SMS Provider – Twilio Inc.

• Purpose: Deliver text messages
• Data Shared: Phone number, message content (survey request and review link)
• Privacy Policy: https://www.twilio.com/legal/privacy

Email Infrastructure – Open SMTP Providers

• Purpose: Deliver email messages
• Data Shared: Email address, message content (survey request and review link)

Analytics – Google Analytics

• Purpose: Understand website usage and user behavior
• Data Shared: Anonymized usage data, device information
• Privacy Policy: https://policies.google.com/privacy
• Opt-Out: Google Analytics Opt-out Browser Add-on

Review Platforms

When you click a link in our survey, you are directed to third-party review platforms where you can leave feedback. We facilitate connections to:

• Google Business Profile
• Yelp
• Facebook
• Trustpilot
• Better Business Bureau (BBB)
• Industry-specific review platforms

These platforms have their own privacy policies governing how they handle your information.

6.2 Our Business Clients

We share limited information with the business client who requested the survey:

• Whether you received the survey request
• Whether you opened the message
• Whether you clicked through to leave a review
• Survey completion status
• Aggregated performance metrics

We do NOT share: The specific content of reviews you leave on third-party platforms (those reviews are governed by the platform’s policies).

6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide you with choices regarding your information.

6.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal process
• Requests from law enforcement or government agencies
• Protection of our rights, privacy, safety, or property
• Investigation of fraud or security issues

6.5 With Your Consent

We may share your information for other purposes with your explicit consent.

7. How We Store and Protect Your Data

7.1 Data Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure and cloud hosting
• Access controls and authentication requirements
• Regular security audits and monitoring
• Employee training on data protection practices
• Secure API integrations with service providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Survey-Related Data:

• Phone numbers, email addresses, and survey data are retained for 30 days after survey completion
• After 30 days, personally identifiable information is deleted from our active systems
• Aggregated, anonymized data may be retained indefinitely for analytics purposes

Opt-Out/Suppression Lists:

• Phone numbers and emails of individuals who opt out are retained indefinitely to ensure we honor your request
• These are stored separately from active campaign data

Legal and Compliance Records:

• Records required for compliance with legal obligations are retained for the period required by law

7.3 Data Location

Your information is primarily stored and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to:

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable format

8.2 Correction and Updates

You may request corrections to inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as:

• Completing transactions you requested
• Complying with legal obligations
• Maintaining suppression lists to honor opt-out requests

8.4 Opt-Out Rights

SMS Messages: Reply STOP to any text message or contact us at help@getonlinereviewhelp.com

Email Messages: Click the unsubscribe link in any email or contact us at help@getonlinereviewhelp.com

Marketing Communications: Opt out of all marketing communications by contacting us

8.5 Do Not Sell My Personal Information

We do not sell your personal information. We do not and will not sell, rent, or trade your phone number, email address, or other personal information to third parties for their marketing purposes.

8.6 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we’ve collected about you in the past 12 months
• Right to Delete: Request deletion of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Authorized Agent: You may designate an authorized agent to make requests on your behalf

8.7 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: help@getonlinereviewhelp.com
• Phone: 352-897-2004
• Mail: Get Online Review Help Inc., 20093 E. Pennsylvania Ave, Suite #5, Dunnellon, Florida 34432

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

9.1 What We Use

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Analyze traffic and usage patterns (via Google Analytics)

9.2 Types of Cookies

Essential Cookies: Required for basic website functionality

Analytics Cookies: Google Analytics cookies to track website usage

Functional Cookies: Remember your preferences and settings

9.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

For Google Analytics specifically, you can opt out using the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links

Our communications and website may contain links to third-party websites, including review platforms like Google, Yelp, Facebook, Trustpilot, and BBB. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending notice via email or SMS if required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. International Users

Our services are based in the United States and are intended for users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy and U.S. law.

14. Your Consent

By using our services, visiting our website, or providing your contact information (either directly or through our business clients), you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

You have the right to withdraw your consent at any time by opting out of communications or requesting deletion of your information, subject to certain legal exceptions.